Privacy Policy
Effective Date: May 10, 2026
Welcome to Nelly Siwar Qenti (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, book services, attend workshops, or otherwise interact with us.
Website: Nelly Siwar Qenti
Email: nellysiwarqenti@gmail.com
We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European Union privacy laws.
1. Data Controller
Nelly Siwar Qenti is the data controller responsible for your personal data.
If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:
Email: nellysiwarqenti@gmail.com
2. What Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history
Workshop or booking information
Newsletter subscription details
Information submitted through contact forms
Technical and usage data, including IP address, browser type, device information, and cookies
3. How We Collect Your Data
We collect information when you:
Fill out a contact form
Subscribe to our newsletter
Purchase products through our online shop
Book workshops, events, sessions, or services
Contact us by email
Interact with our website
Accept cookies through our cookie banner
4. How We Use Your Information
Your information may be used to:
Provide our services
Process payments
Process and ship product orders
Manage bookings and workshop registrations
Respond to inquiries and provide customer support
Send newsletters, updates, or promotional communications
Improve website performance and user experience
Monitor website analytics
Comply with legal obligations
Some services offered may relate to wellbeing, personal development, spiritual practices, workshops, creative experiences, and nature-based activities.
We only process your data when we have a lawful basis to do so under GDPR.
5. Legal Basis for Processing
We process personal data under the following legal bases:
Your consent (for newsletters and optional cookies)
Performance of a contract (when providing services, workshops, bookings, orders, or processing payments)
Legal obligations
Legitimate interests, such as improving our website, services, and customer experience
6. Payments
Payments made through our website are processed securely by third-party payment providers. We do not store full card payment details on our servers.
Please refer to the privacy policies of the payment provider used on the website for more information.
7. Orders and Deliveries
Shipping addresses and contact details may be used to fulfill product orders and deliveries.
We may also collect information related to workshop registrations, event bookings, or service appointments.
8. Contact Forms
When you submit a contact form through our website, we collect the information you provide in order to respond to your inquiry and provide requested services.
9. Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and collect analytical information.
Types of Cookies We May Use
Essential cookies - required for the website to function
Analytics cookies – help us understand how visitors use the website
Marketing cookies – may be used for newsletters or advertising purposes
Non-essential cookies will only be used with your consent.
You can manage or disable cookies through your browser settings.
10. Analytics
We may use tools such as Google Analytics 4 (GA4) to better understand website traffic and visitor behavior.
These tools may collect information such as:
IP address
Device type
Browser information
Pages visited
Time spent on the website
This data is used only for analytical and website improvement purposes.
11. Newsletter
If you subscribe to our newsletter, we may send you updates, news, offers, event information, or content related to our products and services.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
12. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third-party providers only when necessary to operate the website or provide services, including:
Payment processors
Shipping and delivery providers
Email/newsletter platforms
Analytics providers
Website hosting providers
All third parties are expected to comply with GDPR requirements.
13. International Data Transfers
Some third-party providers we use may process data outside the European Economic Area (EEA).
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.
14. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
If you subscribe to our newsletter, your data will be stored until you unsubscribe.
15. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
16. Your Rights Under GDPR
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Object to certain processing activities
Request data portability
Restrict processing in certain circumstances
Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
Email: nellysiwarqenti@gmail.com
17. Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC).
More information can be found on the official website of the Data Protection Commission (DPC)
18. Children’s Privacy
Our services and website are not intended for children under the age of 16, and we do not knowingly collect personal data from children.
19. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
21. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Nelly Siwar Qenti
Email: nellysiwarqenti@gmail.com
Website: https://www.nellysiwarqenti.com